About webCHAT

  • webCHAT 1  About webCHAT

    CHAT provides webCHAT as an alternative platform for young people to get in the moment support for their emotional concerns. Our mental health professionals are here to help young people gain better clarity of their situation, to get the support that they need. 
    webCHAT FAQ: What can I expect from a webCHAT session?  
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    What if I’m outside of the service boundaries?

    As our service aims to link you up with suitable professional help, we may not be familiar with the available services that are suitable for you if you are outside of our service boundaries.

    If you reside in Singapore and are below the age of 16, you may consider reaching out to:

    - A school counsellor

    - Online counsellors at www.ec2.sg

    If you reside in Singapore and are above the age of 30, you may consider reaching out to:

    - Polyclinic for subsidized* referral to a psychiatrist or in-house psychological service (*Subsidies for Singaporeans/ Singaporean PRs only)

    - Family Service Centre (FSC) will be able to assess your needs and link you up to suitable services; and/or provide counselling. Find the FSC that serves your neighbourhood via this link: https://www.msf.gov.sg/dfcs/familyservice/default.aspx

    If you are currently NOT residing in Singapore, the links below will direct you to the local help resources available in your region/country:

    1.Befrienders Worldwide (https://www.befrienders.org)

    2.CheckPoint (https://checkpointorg.com/global/)

    What if I have thoughts of suicide or self-harm?

    We want you to feel safe enough to tell us if you have thoughts of suicide or self-harm. We want to understand the distress you are going through so that we can refer you to the right services for further support and assessment.

    That said, if the thoughts are too strong and you worry that you cannot keep yourself safe, please

    - Reach out to the Samaritans of Singapore (SOS) at www.sos.org.sg. If you call their hotline (1800-221-4444), please stay on the phone until someone attends to you.

    - Or, head down to the A&E department of the nearest hospital.I feel suicidal and I cannot keep myself safe. Can I come to webCHAT?

    It takes courage to admit you are struggling. We are glad you are reaching out for help and looking for ways to hold on to life. As much as we hope to support you in these times of distress, we believe your needs require more immediate attention and we urge you

    - Reach out to the Samaritans of Singapore (SOS) at www.sos.org.sg. If you call their hotline (1800-221-4444), please stay on the phone until someone attends to you.

    - Or, head down to the A&E department of the nearest hospital.  
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    What do I do if there is a technical difficulty during my session?

    If there is a problem with your internet connection:

    webCHAT is not mobile-friendly (yet), and we would recommend using a desktop or laptop for optimal connectivity. If there is still a problem with your internet connection,
    check your internet connection. If you are unable to reconnect, you can start a new chat when your connection is restored and let the webCHAT staff know that you were previously on webCHAT. Although it may not be with the same person, all webCHAT staff are well-equipped to take on your concerns as sensitively and attentively as possible.

    If there is a problem with our internet connection:

    Unfortunately, the system will not inform you if the disconnection occurs on our side. If you do not hear from us within 15min of the chat being disrupted, we probably need time to resolve the issue. You can email us at chat@mentalhealth.sg or call us at 6493 6500 / 01 instead.

    If there is a problem with the chat platform:

    We will post a notice on our social media platforms (Facebook, Instagram).